Season Ticket FAQ’s

With Season Ticket sales for the 2024/25 campaign now open, we have compiled the below list of frequently asked questions for supporters. If you have a query that is not covered below please contact us at tickets@coverangersfc.com

 

HOW DO I RENEW MY EXISTING SEASON TICKET?

If you are an existing season ticket holder your seat will be held for renewal until 12pm on Tuesday, 30th July to allow you time to renew for next season. After this deadline your seat will be released for general sale.

The easiest way to renew your season ticket is online. If you require assistance please email us at tickets@coverangersfc.com with your query.

If you require a call back, please include your name and telephone number. We would ask that if you do need to email us, please do so only once as we will respond to all emails in the order that we receive them.

We have created a brief step by step guide to assist you during the renewal process:

1. Please enter the e-mail address used to purchase your 2023/24 Season Ticket. The e-mail address can be found on your 2023/24 Season Ticket confirmation e-mail.

2. Once you have entered your e-mail address used to purchase your 2023/24 Season Ticket the next screen will highlight your seat(s) from your previous order.

3. If you are looking to renew your season ticket without any amendments to your previous Season Ticket please select add to basket and continue on to checkout where you will be invited to make payment and complete your transaction.

IF YOU NEED TO MAKE A CHANGE TO YOUR ORDER:

AMENDING A SEASON TICKET AGE/PRICE CATEGORY: If you need to amend your season ticket price category (e.g., moving from an Adult to a Concession; moving from an Juvenile to Youth etc) please click on the seat you wish to amend to deselect it, then reselect it, choosing the age-appropriate price from the drop-down menu.

SEAT MOVE: If you would like to choose an alternative seat please deselect your existing seat and choose a new one from those available, choose appropriate price category, and then add to your basket.

SEASON TICKET NO LONGER REQUIRED: If one of your seats is no longer required, please remove this seat from your order by deselecting it.

ADDING A SEASON TICKET: If you would like to add an additional season ticket to your order please select an available seat and choose the appropriate price category.

To continue, please add your seats to your basket and proceed to checkout where you will be able to make your payment.

Please ensure that you complete all the required fields as accurately as possible, paying particular attention to spelling, date of birth, and your email address. You will have 15 minutes to complete your transaction.

I DIDN’T HAVE A SEASON TICKET FOR 2023/24 BUT WANT TO BUY ONE FOR NEXT SEASON. CAN I DO THAT NOW?

Yes, you can purchase a 2024/25 Season Ticket now. However, until Tuesday, 30th July you will only be able to select seats which have not been renewed by existing season ticket holders for the new season. After this date, any seat which has not been renewed will become available for purchase.

I HAVE A WHEELCHAIR/AMBULANT DISABLED SEASON TICKET. CAN I RENEW MY SEASON TICKET ONLINE?

No, please contact us at tickets@coverangersfc.com where we will be happy to assist. New buyers of wheelchair/ambulant season tickets should also contact us to purchase. Personal assistant tickets can be provided free of charge subject to eligibility. If you need assistance at all please contact us at tickets@coverangersfc.com.

I WANT TO RENEW OR PURCHASE A STUDENT SEASON TICKET. CAN I DO THIS ONLINE?

No, please contact us at tickets@coverangersfc.com where we will be happy to assist. Please note that this category of season ticket can only be purchased by those in full-time education at Higher or Further Education level. Please provide proof of eligibility when requested to do so (i.e. confirmation of acceptance from your learning institution covering season 2024/25/valid matriculation card, clearly showing your name and the valid dates).

WILL THE CLUB RETAIN ITS POLICY OF NOT CHARGING FOR SEASON TICKETS FOR AGED 12 AND UNDER NEXT SEASON?

Yes, this will continue for the 2024/25 campaign.

If you are buying an U12 season ticket for the first time, please ensure that you add the adult/concession ticket to your basket first before adding the ‘U12’ ticket.

WILL I RECEIVE A PHYSICAL SEASON TICKET CARD?

Season tickets are automatically uploaded to your ticketing app. Your QR code can then be saved to your digital wallet (Apple or Google). Alternatively, your QR code can be scanned from your ticketing app, and we would also encourage you to take a screenshot of your QR code and save it to an album to ensure it remains accessible should you experience loss of signal from your mobile phone service provider.

Whilst we would encourage all supporters to take advantage of our digital season ticket option we recognise that some fans may prefer to have a physical season ticket card.

If you would prefer a physical season ticket please select ‘physical season card’ from the dropdown menu at ‘delivery options’ before completing your purchase. There is a small postal charge of £3.50 for this service. Your season ticket will be sent to the postal address on your order.

IS THERE A FINANCE OPTION THIS YEAR?

Yes, we are delighted to continue our offering with GoCardless to offer an affordable finance option for our supporters.

Through GoCardless, supporters will be able to split the cost of their season ticket over a period of 4 months. A small charge of £2.50 will be added to the order to cover the administration fee. This is applied to the total price of your Season Ticket (total basket value)

Please note that the GoCardless instalment plans can only be used online at the purchase stage, we are unable to process any Finance applications via the ticket office.

WILL I BE ABLE TO PURCHASE A PARKING PERMIT FOR SEASON 2024/25?

No, as parking is limited within Balmoral Stadium car park, unfortuantely we cannot accept applications from season ticket holders to purchase a general parking permit for season 2024/25.

If you are an existing disabled parking permit holder please contact us via email at tickets@coverangersfc.com with your name, registration details and confirmation that you have renewed your season ticket for season 2024/25.

IF YOU HAVE ANY FURTHER QUERIES WHICH ARE NOT ANSWERED ABOVE, PLEASE CONTACT US AT TICKETS@COVERANGERSFC.COM